FoundersCard is looking for a Business Development Manager to strategize and execute on new partnerships, based in our New York office.

Founded in 2009, FoundersCard is an exclusive membership community that gives entrepreneurs and business executives negotiated discounts across travel, lifestyle, and business brands including Park Hyatt, Ritz-Carlton, St Regis, Dell, Avis, IHG, and Caesars -- just to name a few of our over 500 benefits. Our Members are influential in their communities, and that’s why our benefit partners offer our Members such unparalleled access and discounts. The Business Development Manager will play a key part growing our influential Member base.

The Business Development Manager will seek out new partnerships with vetted companies and organizations to partner with. The ideal candidate thrives on not just scouting out partnership opportunities, but more importantly closing the deal.

Responsibilities:

• Identify and manage pipeline of prospective marketing partners
• Proactively contact prospective benefit partners through all means necessary (phone, email, LinkedIn, using personal network) to setup meetings with our CEO
• Research and identify highly qualified/vetted groups where FoundersCard could grow its Member base via partnering.

Requirements:

• 5-10 years experience in sales or business development
• Excellent written and oral communication skills
• Excels at working independently -- while you’ll be working with the Founder & CEO, you’ll be doing the legwork solo
• Comfortable working in a fast-paced and dynamic environment
• Extremely comfortable on the phone, willing to call anyone relentlessly
• Comfortable communicating with executives in all levels of the business- from sales to C-Level to owner
• Experience in negotiating high dollar sales packages, with the ability to tailor them to the partner

Compensation is competitive, and we offer a robust benefits package including heavily funded medical, dental, and vision insurance as well as 15 PTO days + holidays per year.

How to Apply:

To apply for this position below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email. In your cover letter, please provide answers to the following two questions:

1. Why are you perfect for this role?
2. What are three benefit partners you think would be a good fit for FoundersCard, and how would you go about making contact with them?

INTRODUCTION TO FOUNDERSCARD

FoundersCard is a community of over 200,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners. Our Members are the Founders and CEOs of today's most innovative companies and tomorrow's most promising ventures. Members enjoy access to frequent invitation-only networking events as well as exclusive benefits from premier travel, lifestyle, and business brands.

JOB SUMMARY

FoundersCard is looking for a new Elite Concierge to work onsite in our Austin office. In this role, you will be required to provide a high-touch, personable, and informed concierge experience for our ELITE Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving.

ELITE Members may place a variety of requests related to luxury shopping, dining, entertainment, travel and leisure, as well as administrative and lifestyle needs/tasks. Requests will be made through email communication, phone, or text message and are actioned by the Member Concierge in a timely manner. The ideal applicant will possess a thorough knowledge of FoundersCard Membership, will be comfortable talking to executives as well as be comfortable planning leisure and corporate travel, events, gift purchases and will be able to handle all member requests.

We are looking for candidates with an understanding of luxury travel, fashion, retail, elevated services and operational standards, with a knack for problem solving and delivering exceptional customer service.

Responsibilities include, but not limited to:

• Customer Service to ELITE Members
• Answer inbound calls and emails
• Thoroughly research and reply to ELITE Member requests including travel suggestions/accommodations, restaurant reservations, and other administrative tasks, with high sense of urgency and professionalism
• Continually exceed Member expectations
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing Members
• Overflow (backup) support to Member Services

Requirements:

• 5+ years of customer service experience (preferably in a luxury environment, hotel, executive assistance, personal assistant, etc.)
• Excellent written and oral communication
• Polite and professional conduct, excellent interpersonal skills
• Proactive attitude with an ability to creatively solve problems quickly
• Independent, excellent time management and organizational skills
• Willing to support other teams when needed
• Confident, with the ability to prioritize and meet deadlines working under pressure
• Computer and Technology savvy

BENEFITS

• Healthcare: Medical, Dental, and Vision benefits. (Company contribution provided)
• 15 days PTO, accrued over the course of a year + other major holidays

Austin Office Location: 540 Madison Ave, 29th Floor, New York, NY 10022

This role reports directly to the Vice President of Operations.

Job Type: Full-time

Experience:

• Customer Service: 5 years (Preferred)

Education:

• Bachelor's (Preferred)

Work Location:

• Austin

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Other types of insurance
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules

How to Apply:

To apply for this position below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.

INTRODUCTION TO FOUNDERSCARD

FoundersCard is a community of over 200,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners. Our Members are the Founders and CEOs of today's most innovative companies and tomorrow's most promising ventures. Members enjoy access to frequent invitation-only networking events as well as exclusive benefits from premier travel, lifestyle, and business brands.

JOB SUMMARY

FoundersCard is looking for a new Customer Success Specialist to work onsite in our Austin office. In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving.

Responsibilities include, but not limited to:

• Providing high level of customer service to Member via inbound calls and emails (Daily Volume: ~30-50 calls, ~60-80 emails)
• Thoroughly research and reply to Member requests with high sense of urgency and professionalism
• Continually exceed Member expectations
• Ability to troubleshoot and communicate across multiple platforms
• Proactive Sales, both to new and existing Members
• Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
• Meet or exceed KPI's including time to first response, customer satisfaction scores,

Requirements:

• 5+ years of customer service experience
• Excellent written and oral communication
• Polite and professional conduct, excellent interpersonal skills
• Proactive attitude with an ability to creatively solve problems quickly
• Independent, excellent time management and organizational skills
• Willing to support other teams when needed
• Confident, with the ability to prioritize and meet deadlines working under pressure
• Computer and Technology savvy

BENEFITS

• Healthcare: Medical, Dental, and Vision benefits. (Company contribution provided)
• 15 days PTO, accrued over the course of a year + other major holidays

Austin Office Location: 540 Madison Ave, 29th Floor, New York, NY 10022

This role reports directly to the Vice President of Operations.

Job Type: Full-time

Experience:

• customer service: 5 years (Preferred)

Work Location:

• Remote Position, but must reside in the State of Texas

Benefits offered:

• Paid time off
• Health insurance
• Dental insurance
• Employee discounts
• Workplace perks such as food/coffee and flexible work schedules

How to Apply:

To apply for this position below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.

INTRODUCTION TO FOUNDERSCARD

We are a membership community of over 200,000 of the world's most successful and influential entrepreneurs, innovators, and business owners. We are seeking an experienced Creative & UX Designer to join our team.

Who you are

• You think and work like a founder - you have big ambitions, work hard and have fun in the process.
• You are a creative designer who is passionate about creating visual languages that elevate user experiences, tell a story, and convey the essence of a brand.
• You believe in the power of collaboration and iteration to bring the best ideas to life.
• You have an open and positive personality with a strong desire for continued learning and skills development.
• You prioritize great customer experiences and advocate on their behalf.

What you will do

• Develop meaningful designs that inspire business leaders from across our membership community, the high-end luxury brands that we represent and our current and future employees.
• Develop key foundational design system capabilities (eg, a brand design system and brand guidelines, a standard methodology for how to bring customer-focused opportunities to life, an efficient repeatable processes to develop ongoing assets, etc).
• Work with FoundersCard leaders to implement product and marketing designs to provide meaningful experiences to our target audiences.
• Design ongoing static and video marketing creative for our social/digital advertisements, emails, web experiences and other media as needed.
• Build internal consensus as needed with tools like user flows, wireframes, and prototypes.
• You will work closely with and report directly into the Chief Marketing Officer.

Who we are

• We help founders by providing them with access to exclusive networking, travel, lifestyle, and business benefits.
• We think and work like founders - we have big ambitions, we work hard and have fun in the process.
• We are committed to delivering exceptional experiences that elevate our community and the brands we partner with.
• FoundersCard is a well-established business, founded in 2009.

Job requirements

• You have experience and stay current with industry advancements - you know what to do, how to get it done, and you continuously learn.
• Proficiency with industry-standard creative tools like InDesign, Illustrator, Photoshop, After Effects and leading video editing software.
• Experience working within digital systems for email, mobile, web, paid digital media, etc. (eg, standard aspect ratios, resolution, file sizes, load times, CSS, templates & modules, HTML, responsive/mobile-first design systems, etc).
• A 4-year College Degree (preferably a BA/BS in graphic design, industrial design, or architecture).
• Excellent communication, collaborative and organizational skills.
• Past work with high-end / luxury brands (preferred).

What we offer

• Empowerment opportunities to directly impact our customers, business, and the advancement of your career.
• Full-time employment from our NYC office with a hybrid work environment.
• An approximate pay range of $90,000-$150,000 per year. Please note that this is an estimate for this position at the time of hiring. Final compensation may vary based on factors such as experience, knowledge, and abilities.
• A competitive benefits package, which includes: paid time off, healthcare, vision, and dental insurance.
• Equal-opportunity employment.

Job Type: Full-time

Pay: $90,000.00 - $150,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person in our New York City office

How to Apply:

To apply for this position, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.

Position Overview:

FoundersCard is looking for an enthusiastic and skilled Inside Sales Representative to join our team in New York City. As our first sales team hire, you will play a crucial role in shaping our sales strategy and building out the sales function. The Sales Representative will be a critical component of educating new and existing members on the value of FoundersCard. This role will focus on achieving or exceeding individual goals around driving member upgrades, preventing cancellations, and reactivating previously canceled accounts. Given the emphasis on phone-based communication, exceptional phone skills and a proven track record in sales are essential.

Key Responsibilities:

• Member Upgrades: Utilize phone calls to engage with current members and promote additional membership benefits and services. Identify and act on upgrade opportunities to enhance the value of existing memberships.
• Cancellation Prevention: Proactively reach out to members considering cancellation, educate them on the FoundersCard product, address their concerns, and offer solutions to retain them.
• Reactivation of Canceled Members: Contact previously canceled members to reintroduce FoundersCard’s benefits and develop strategies to entice them to reactivate their accounts.
• Customer Relationship Management: Build and maintain strong relationships with members through high-quality phone interactions. Share insights with the team to continuously improve member engagement.
• Reporting and Analysis: Monitor and report on metrics related to upselling, retention, and reactivation efforts. Provide updates and recommendations based on performance.

Qualifications:

• Proven experience in inside sales, with a strong focus on phone-based communication and relationship-building.
• Exceptional phone communication skills with a track record of success in driving sales and achieving targets.
• Experience in upselling, retention, and reactivation strategies preferred.
• Proficiency in CRM software and sales tools for managing leads and tracking performance.
• Strong problem-solving abilities and a proactive approach to addressing member concerns and needs.
• Ability to work independently and collaboratively in a fast-paced, dynamic environment.
• Enthusiasm for shaping a new sales function and contributing to company growth.
• A four-year college degree is required.

What We Offer:

• Competitive salary with performance-based incentives.
• Comprehensive benefits package including health, dental, and vision insurance.
• Opportunity to be a foundational member of the sales team and influence the development of our sales strategy.
• Professional development and career growth opportunities.
• A vibrant, energetic office environment located in the heart of New York City.

How to Apply:

To apply for this position, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.