CAREERS


To apply for any of the positions below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.

Business Development
Manager

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FoundersCard is looking for a Business Development Manager to strategize and execute on new partnerships, based in our New York office.

Founded in 2009, FoundersCard is an exclusive membership community that gives entrepreneurs and business executives negotiated discounts across travel, lifestyle, and business brands including Park Hyatt, Ritz-Carlton, St Regis, Dell, Avis, IHG, and Caesars -- just to name a few of our over 500 benefits. Our Members are influential in their communities, and that’s why our benefit partners offer our Members such unparalleled access and discounts. The Business Development Manager will play a key part growing our influential Member base.

The Business Development Manager will seek out new partnerships with vetted companies and organizations to partner with. The ideal candidate thrives on not just scouting out partnership opportunities, but more importantly closing the deal.

Responsibilities:

  • Identify and manage pipeline of prospective marketing partners
  • Proactively contact prospective benefit partners through all means necessary (phone, email, LinkedIn, using personal network) to setup meetings with our CEO
  • Research and identify highly qualified/vetted groups where FoundersCard could grow its Member base via partnering.

Requirements:

  • 5-10 years experience in sales or business development
  • Excellent written and oral communication skills
  • Excels at working independently -- while you’ll be working with the Founder & CEO, you’ll be doing the legwork solo
  • Comfortable working in a fast-paced and dynamic environment
  • Extremely comfortable on the phone, willing to call anyone relentlessly
  • Comfortable communicating with executives in all levels of the business- from sales to C-Level to owner
  • Experience in negotiating high dollar sales packages, with the ability to tailor them to the partner
Compensation is competitive, and we offer a robust benefits package including heavily funded medical, dental, and vision insurance as well as 15 PTO days + holidays per year.

How to Apply:

To apply for this position below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email. In your cover letter, please provide answers to the following two questions:
  1. Why are you perfect for this role?
  2. What are three benefit partners you think would be a good fit for FoundersCard, and how would you go about making contact with them?

Travel and Lifestyle
Concierge

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INTRODUCTION TO FOUNDERSCARD

FoundersCard is a community of over 100,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners. Our Members are the Founders and CEOs of today's most innovative companies and tomorrow's most promising ventures. Members enjoy access to frequent invitation-only networking events as well as exclusive benefits from premier travel, lifestyle, and business brands.

JOB SUMMARY

FoundersCard is looking for a new Elite Concierge to work onsite in our Austin office. In this role, you will be required to provide a high-touch, personable, and informed concierge experience for our ELITE Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving.

ELITE Members may place a variety of requests related to luxury shopping, dining, entertainment, travel and leisure, as well as administrative and lifestyle needs/tasks. Requests will be made through email communication, phone, or text message and are actioned by the Member Concierge in a timely manner. The ideal applicant will possess a thorough knowledge of FoundersCard Membership, will be comfortable talking to executives as well as be comfortable planning leisure and corporate travel, events, gift purchases and will be able to handle all member requests.

We are looking for candidates with an understanding of luxury travel, fashion, retail, elevated services and operational standards, with a knack for problem solving and delivering exceptional customer service.

Responsibilities include, but not limited to:

  • Customer Service to ELITE Members
  • Answer inbound calls and emails
  • Thoroughly research and reply to ELITE Member requests including travel suggestions/accommodations, restaurant reservations, and other administrative tasks, with high sense of urgency and professionalism
  • Continually exceed Member expectations
  • Ability to troubleshoot and communicate across multiple platforms
  • Proactive Sales, both to new and existing Members
  • Overflow (backup) support to Member Services

Requirements:

  • 5+ years of customer service experience (preferably in a luxury environment, hotel, executive assistance, personal assistant, etc.)
  • Excellent written and oral communication
  • Polite and professional conduct, excellent interpersonal skills
  • Proactive attitude with an ability to creatively solve problems quickly
  • Independent, excellent time management and organizational skills
  • Willing to support other teams when needed
  • Confident, with the ability to prioritize and meet deadlines working under pressure
  • Computer and Technology savvy

BENEFITS

  • Healthcare: Medical, Dental, and Vision benefits. (Company contribution provided)
  • 15 days PTO, accrued over the course of a year + other major holidays

Austin Office Location: 540 Madison Ave, 29th Floor, New York, NY 10022

This role reports directly to the Vice President of Operations.

Job Type: Full-time

Experience:
  • Customer Service: 5 years (Preferred)
Education:
  • Bachelor's (Preferred)
Work Location:
  • Austin
Benefits offered:
  • Paid time off
  • Health insurance
  • Dental insurance
  • Other types of insurance
  • Employee discounts
  • Workplace perks such as food/coffee and flexible work schedules

How to Apply:

To apply for this position below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.

Customer Success
Specialist

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INTRODUCTION TO FOUNDERSCARD

FoundersCard is a community of over 100,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners. Our Members are the Founders and CEOs of today's most innovative companies and tomorrow's most promising ventures. Members enjoy access to frequent invitation-only networking events as well as exclusive benefits from premier travel, lifestyle, and business brands.

JOB SUMMARY

FoundersCard is looking for a new Customer Success Specialist to work onsite in our Austin office. In this role, you will be required to provide a high-touch, personable, and informed experience for our Members. This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed requests requiring research, third party communication, and problem solving.

Responsibilities include, but not limited to:

  • Providing high level of customer service to Member via inbound calls and emails (Daily Volume: ~30-50 calls, ~60-80 emails)
  • Thoroughly research and reply to Member requests with high sense of urgency and professionalism
  • Continually exceed Member expectations
  • Ability to troubleshoot and communicate across multiple platforms
  • Proactive Sales, both to new and existing Members
  • Constantly evaluate Member experience and make suggestions to improve Member engagement/satisfaction
  • Meet or exceed KPI's including time to first response, customer satisfaction scores,

Requirements:

  • 5+ years of customer service experience
  • Excellent written and oral communication
  • Polite and professional conduct, excellent interpersonal skills
  • Proactive attitude with an ability to creatively solve problems quickly
  • Independent, excellent time management and organizational skills
  • Willing to support other teams when needed
  • Confident, with the ability to prioritize and meet deadlines working under pressure
  • Computer and Technology savvy

BENEFITS

  • Healthcare: Medical, Dental, and Vision benefits. (Company contribution provided)
  • 15 days PTO, accrued over the course of a year + other major holidays

Austin Office Location: 540 Madison Ave, 29th Floor, New York, NY 10022

This role reports directly to the Vice President of Operations.

Job Type: Full-time

Experience:
  • customer service: 5 years (Preferred)
Work Location:
  • Remote Position, but must reside in the State of Texas
Benefits offered:
  • Paid time off
  • Health insurance
  • Dental insurance
  • Employee discounts
  • Workplace perks such as food/coffee and flexible work schedules

How to Apply:

To apply for this position below, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.

Creative & UX Designer

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INTRODUCTION TO FOUNDERSCARD

We are a membership community of over 100,000 of the world's most successful and influential entrepreneurs, innovators, and business owners. We are seeking an experienced Creative & UX Designer to join our team.

Who you are

  • You think and work like a founder - you have big ambitions, work hard and have fun in the process.
  • You are a creative designer who is passionate about creating visual languages that elevate user experiences, tell a story, and convey the essence of a brand.
  • You believe in the power of collaboration and iteration to bring the best ideas to life.
  • You have an open and positive personality with a strong desire for continued learning and skills development.
  • You prioritize great customer experiences and advocate on their behalf.

What you will do

  • Develop meaningful designs that inspire business leaders from across our membership community, the high-end luxury brands that we represent and our current and future employees.
  • Develop key foundational design system capabilities (eg, a brand design system and brand guidelines, a standard methodology for how to bring customer-focused opportunities to life, an efficient repeatable processes to develop ongoing assets, etc).
  • Work with FoundersCard leaders to implement product and marketing designs to provide meaningful experiences to our target audiences.
  • Design ongoing static and video marketing creative for our social/digital advertisements, emails, web experiences and other media as needed.
  • Build internal consensus as needed with tools like user flows, wireframes, and prototypes.
  • You will work closely with and report directly into the Chief Marketing Officer.

Who we are

  • We help founders by providing them with access to exclusive networking, travel, lifestyle, and business benefits.
  • We think and work like founders - we have big ambitions, we work hard and have fun in the process.
  • We are committed to delivering exceptional experiences that elevate our community and the brands we partner with.
  • FoundersCard is a well-established business, founded in 2009.

Job requirements

  • You have experience and stay current with industry advancements - you know what to do, how to get it done, and you continuously learn.
  • Proficiency with industry-standard creative tools like InDesign, Illustrator, Photoshop, After Effects and leading video editing software.
  • Experience working within digital systems for email, mobile, web, paid digital media, etc. (eg, standard aspect ratios, resolution, file sizes, load times, CSS, templates & modules, HTML, responsive/mobile-first design systems, etc).
  • A 4-year College Degree (preferably a BA/BS in graphic design, industrial design, or architecture).
  • Excellent communication, collaborative and organizational skills.
  • Past work with high-end / luxury brands (preferred).

What we offer

  • Empowerment opportunities to directly impact our customers, business, and the advancement of your career.
  • Full-time employment from our NYC office with a hybrid work environment.
  • An approximate pay range of $90,000-$150,000 per year. Please note that this is an estimate for this position at the time of hiring. Final compensation may vary based on factors such as experience, knowledge, and abilities.
  • A competitive benefits package, which includes: paid time off, healthcare, vision, and dental insurance.
  • Equal-opportunity employment.

Job Type: Full-time

Pay: $90,000.00 - $150,000.00 per year

Benefits:

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Work Location: In person in our New York City office

How to Apply:

To apply for this position, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.

Director, Performance Marketing

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Director, Performance Marketing

We are FoundersCard, a membership community of over 100,000 of the world's most successful and influential entrepreneurs, innovators, and business owners. We are seeking an experienced Director, Performance Marketing to join our team.

Who you are

  • You think and work like a founder - you have big ambitions, work hard and have fun in the process.
  • You are an experienced acquisition marketer who is passionate about motivating high-end consumers with compelling narratives.
  • You are results-oriented and driven to exceed goals.
  • You are expansive and thoughtful about change - you stay current on best practices, you creatively develop new solutions, and you utilize a disciplined process to test hypotheses.
  • You are ambitious and consistently seeking to align your career aspirations with business value.
  • You are resourceful and happy to take on multiple roles to get the job done.
  • You believe in the power of collaboration and iteration to bring the best ideas to life.
  • You have an open and positive personality with a strong desire for continued learning and skills development.

What you will do

  • Play a pivotal role to contribute to the overall marketing strategy and own execution of all marketing acquisition channels, including, but not limited to: Google, LinkedIn, Meta, etc.
  • Lead the vision, strategy, and results for our global acquisition marketing program, encompassing all paid online and offline marketing channels that effectively drive new memberships and result in revenue growth across the business.
  • Directly perform day-to-day tasks, including ideating, scheduling, testing, audience targeting, campaign building, implementing and evaluating. Partner with the CMO to develop a standard repeatable process.
  • Manage the acquisition marketing spend, ensure that budget expectations are met, and perform regular optimizations to ensure that we are investing efficiently and meeting/beating ROAS targets.
  • Manage a successful learning agenda - regularly plan, implement and evaluate marketing experiments that are founded from insight-driven hypotheses.
  • Utilize A/B testing best practices to ensure that we have dependable results (eg, statistical significance, minimal interference, etc.).
  • Regularly test new marketing platforms to maximize our effective reach and acquisition scale (eg, YouTube, TikTok, Twitter, direct mail, etc.).
  • Partner with the marketing analyst to perform analyses that shape the iterative plan and expectations, including: performance analyses, competitive analyses, benchmarking and forecasting.
  • Partner with the Creative & UX Designer to develop new creative,
    communications and narratives that drive results.
  • Partner with the CRM Lifecycle marketer to coordinate and align customer journeys and experiences.
  • Work cross-functionally with other teams, including Technology and Member Services to ensure that we get the best outcomes and experiences.
  • Act as our authoritative leader on all-things about marketing acquisition and stay current with best practices and leading tactics.
  • This full-time role will work closely with and report directly into the Chief Marketing Officer.

Who we are

  • We reward founders by providing them with access to exclusive networking, travel, lifestyle, and business benefits.
  • We think and work like founders - we have big ambitions, we work hard and have fun in the process.
  • We work in a fast-moving, entrepreneurial environment that relies on a close collaboration.
  • We are committed to delivering exceptional experiences that elevate our community and the brands we partner with.
  • FoundersCard is a well-established business, founded in 2009.

Job requirements

  • 5+ years of acquisition marketing experience.
  • Expert-level within LinkedIn, Google and Meta advertising environments.
  • Experience with a variety of ad formats, including, but not limited to: images, animations, carousels, videos, collections, etc.
  • Experience with best-practice acquisition funnel strategies, including, but not limited to: lookalike modeling, retargeting, multi-touch, etc.
  • Experience with a variety of campaign objectives and how they work together for an overall effective acquisition strategy (eg, awareness, traffic, engagement,
    acquisition, acquisition, etc.).
  • Experience creating data-driven and creatively-inspiring integrated customer journeys.
  • Effective communication and narrative skills.
  • Must possess strong attention to detail skills to ensure links,
    images,
    alt text,
    etc. are accurate before publishing.
  • Proactive attitude with an ability to creatively solve problems quickly.
  • Independent - excellent time management and organizational skills.
  • Excellent collaboration and organizational skills.
  • Confident,
    with the ability to prioritize and meet deadlines working under pressure.
  • Computer and technology savvy.
  • A 4-year College Degree.
  • Past work with high-end / luxury brands (preferred).

What we offer

  • Empowerment opportunities to directly impact our customers,
    business,
    and the advancement of your career.
  • Full-time employment from our NYC office with a hybrid work environment.
  • An approximate pay range of $120,000-$160,000 per year. Please note that this is an estimate for this position at the time of hiring. Final compensation may vary based on factors such as experience, knowledge and abilities.
  • A competitive benefits package, which includes: paid time off, healthcare, vision and dental insurance.
  • Equal-opportunity employment.

How to Apply

To apply for this position, please email us at jobs@founderscard.com with your resume and cover letter. Indicate the position you're applying for in the subject line of your email.